How to Protect Your Online Reputation
A recent Forbes article discusses the need for individuals to watch over their online reputation and why this is so important. It is equally important for businesses. A regular routine of monitoring...
View ArticleHow Social Media Affects Customer Satisfaction
This post contains two videos that review why your organization or business needs to be watching over social media, what its impact is, 3 major shifts in customer feedback and what you should do about it.
View ArticleCustomer Satisfaction lessons from the Tiger Woods Infidelity Saga
Lessons can be learned from the Tiger Woods Infidelity and Car Crash saga that would benefit customer satisfaction management and executives. Customer Satisfaction principles and best practices can be...
View ArticleMore Social Media and Reputation Monitoring Tools
Since my last post on Social Media Monitoring tools, I have come across tools and service offerings from a wide variety of companies. This article covers the 'services' that provide social media...
View ArticleThe Challenge of Reputation Management – 2009 Web Statistics
If you want to monitor what is happening on the web with your brand, your organization, your executives or your name, the challenge is enormous. Some excellent data exists in a blog post called...
View ArticleCompanies with Poor Customer Satisfaction try to Squelch Reviews
The consumer has been given the freedom to provide feedback on any product or service they acquire though new types of review sites and new web and mobile techniques. For every action, there is a...
View ArticleGoogle tools to handle Personal Reputation Management
Google has just added a new tool for it's Google users called 'Me on the Web' to help with personal reputation and identity management. Google has recognized that people don't always want to be...
View ArticleHow to Measure the Influence of a Twitter or Facebook user
Why should you care about social media influencers? Influential social media users can spread bad press about your product, service or organization at frightening speeds using social media. The more...
View ArticleReputation Monitoring with the ‘Me on the Web’ tool
Companies and individuals alike should be monitoring what is being said about them on the internet and social media. One of the tools that is available for personal use and that can be adapted for...
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